Countertop Creamery – Privacy Policy for SMS & Email Communications
Last Updated: January 2025
Countertop Creamery (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you sign up for and engage with our SMS text messaging and email communications.
By opting in to receive SMS and/or email messages from Countertop Creamery, you agree to the terms outlined below.
1. Information We Collect
When you sign up for SMS or email communications, we may collect:
Phone number
Email address
Name (optional)
Communication preferences
Information you provide directly through SMS or email interactions
We do not collect sensitive information such as financial data, Social Security numbers, or health information via SMS or email.
2. How We Use Your Information
We may use your SMS or email information for:
Order updates and confirmations
Exclusive promotions, discounts, and special offers
Product announcements
Loyalty program updates
Customer service and support
Seasonal menu releases and store updates
Operational notifications (e.g., hours changes, closures, events)
Compliance with legal and carrier requirements
We will only send communications you have opted in to receive.
3. How We Share Your Information
We do not sell or rent your SMS or email information to third parties for marketing.
We may share your information only with:
Service providers who help us send SMS or email messages
(e.g., messaging platforms, CRM systems, email service providers)
Payment processors or order management systems
Legal authorities, if required for compliance or safety purposes
All third parties are obligated to protect your information and cannot use it for their own marketing.
4. Your Options & Opt-Out Rights
SMS Opt-Out
You may opt out of SMS messages at any time by replying:
“STOP” — unsubscribe from SMS
“HELP” — assistance with SMS program
A confirmation text will be sent after unsubscribing.
Email Opt-Out
You may opt out of marketing emails at any time by clicking the “Unsubscribe” link found at the bottom of any email.
Please note:
Unsubscribing from marketing emails does not affect transactional emails (e.g., order confirmations).
Opting out of SMS does not opt you out of emails and vice-versa.
5. Data Security
We implement safeguards such as encryption, secure access controls, and data management practices to protect your information.
Although we take reasonable measures, electronic transmission cannot be guaranteed 100% secure.
6. Data Retention
We retain SMS and email data only as long as necessary to:
Provide communication services
Comply with legal obligations
Resolve disputes
Maintain system logs as required by carriers and regulations
Once no longer needed, data is securely deleted.
7. Children’s Privacy
Our SMS and email programs are not intended for children under 13, and we do not knowingly collect information from anyone under 13.
8. Your Consent
By opting in to SMS or email communications, you:
Confirm you own or are authorized to use the phone number or email provided
Consent to receive recurring marketing messages
Understand that message and data rates may apply for SMS
Acknowledge that frequency of messages may vary
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date. Continued participation in SMS or email programs constitutes acceptance of any revisions.
10. Contact Us
For questions or concerns regarding this Privacy Policy or your SMS/email data, contact us at:
Phone: (585) 484-0662
Address: 1803 East Avenue, Shop A, Rochester New York 14607
